Positive East Advice Services

Our comprehensive range of advice services are quality marked to the Community Legal Service Standard. We offer a full information, advice, casework and representation service (including at court and social security benefit tribunal).

These services are offered by face to face appointment, telephone, home/hospital visit and various outreach sessions.

Welfare Rights Advice:
We will support you to obtain the social security benefits for which you are entitled. These may include ill health & disability benefits (e.g. Disability Living Allowance and Incapacity Benefit), Housing Benefit, Council Tax Benefit, Income Support, Child Benefit, Tax Credits, Job Seekers Allowance and benefits for carers.

Housing Advice:
We will support you to get the most appropriate housing possible. We will help you with issues such as homelessness, where your property does not meet your medical needs, housing disrepair, and repossession proceedings amongst other housing issues.

Asylum/Immigration Support:
We can assist you in finding reputable and appropriate solicitors. We provide information advice & advocacy support on housing and financial support options with NASS (National Asylum Support Service) or Social Services. NB We do not provide immigration advice.

Client Services (Generalist Advice)
We will help you work out which services that you need to use. We will then support you to access them. These may include our own services or other services such as Social Services, Counselling, and/or Clinical Nurse Specialist amongst others.

We will help you obtain social security benefits (e.g. Income Support, Community Care Grants) apply for hardship grants from charities and provide you with general information and advice.

Disability Living Allowance (DLA) awarded under the Special Rules (Review)

The Disability and Careers Service (DCS) is undertaking a review of “special rules” Disability Living Allowance cases awarded more than 3 years ago. This follows a legal review, a consultation with relevant care groups and a pilot survey of a small number of awards made more than seven years ago.

For further details click here.

The Right Payment Programme

The Rights Payment Programme (RPP) is a new system of checking that your Disability Living Allowance (DLA) claim is correct. It was introduced in May 2007 to replace the Period Review (PR).

For details click here.