Annually, our Advice Team supports nearly 900 people.
Last year we migrated our Advice service online, with phone and video meetings taking the place of our usual office-based face to face appointments. Some of the most common needs have included support to access food and to pay utility bills. Our established networks helped us to support everyone who came to us for help and we are incredibly proud to have supported more than 300 people during this time.
We delivered 1,500 counselling sessions in 2020.
In response to the ongoing COVID-19 pandemic, our traditional face-to-face counselling service moved online (including online Zoom and Skype sessions as well as telephone support) to meet the challenges of this difficult time. We are incredibly proud to say that we managed to deliver 1,500 counselling sessions last year.
Last year, our Volunteers provided nearly 9,000 hours of support.
Our incredible volunteers deliver 1 in every 4 hours of work we provide. Without them, we wouldn’t be able to reach and help as many people as we do – supporting those living with HIV to lead full, happy and healthy lives and providing information and advice to the wider community. In 2020, as we redeveloped our services and moved everything online, they managed to deliver nearly 9,000 hours of support! We are incredibly thankful for the continued support our volunteers have shown in their adapted roles.